It is rare, but it can happen. When a guest cancel their appearance and you already per-purchased their Photo Op or Autograph, you have the option to either swap that Photo Op or Autograph to another product of equal or greater value or request a refund.
To upgrade or swap your voucher, simply open the Photo Op or Autograph voucher email that was sent to you from GrowTix and go into your order. Click the green button that says “Swap or Upgrade!” Select the pass/Photo Op/Autograph you would like to exchange or upgrade to and pay the difference if applicable.
*We highly recommend printing and bringing with you to the event a printed copy of the QR code for each Photo Op and Autograph that you purchased for the fastest processing and best time optimization at the event.
If you would simply like a refund, please contact us through our support portal.